Frequently Asked Questions
Oregon Counselors and Therapists
Listserv Community
What are the steps to log in?
Open a browser window and type gaggle.email
When the login page comes up, type in your email address and password you set when you signed up.
What are the steps to change mail delivery settings to digest mode or to pause messages?
1. Open a browser window and type gaggle.email
2. When the login page comes up, type in your email address and the password you created when you signed up.
That should take you to the listserv main page.
3. In the right corner, click the icon that says your name.
4. Choose “My Memberships”.
5. Click inside the box of the listserv.
6. Click “My Details”
7. Scroll down to where it says “When to receive messages”
8. You will see the option for digest delivery or to pause all messages. See the next section!
Vacation setting for email?
You have the option to “pause all messages.” If you do not want emails in your inbox while on vacation, you can select this setting before you leave, and change it back to your preferred delivery option when you return. You are able to see all missed messages while you were gone, as they will be viewable in the archives.
What is the email address to post to the listserv?
listserv@oregoncounselorsandtherapists.com
(Note: there is no “e” in listserv)
What if there’s too much email for my inbox?
There are a couple options to get listserv posts out of your inbox. You may create an email folder to directly filter posts.
You may also change your delivery setting to “pause all messages” so they stop coming to your inbox. If you opt to do this, you can check the daily posts by logging into gaggle.email. If you do not yet have an account set up, it would require setting up an account at gaggle.email. Don’t forget to set up your email signature!
I’m trying to log in or post and it’s not working, why?
The listserv will ONLY recognize the email address you signed up with, or if you changed it, the last one you changed. Check to be sure you’re logging in from the email that’s associated with the listserv.
What happened to all my listserv email?
If you’re no longer receiving listserv email, this could happen for a few different reasons:
1. Your email delivery settings are on pause.
2. You have unsubscribed from the listserv. This can occasionally be accidental, we verify when this happens.
3. You’ve been removed after 4 email attempts to update your payment and no renewal payment has been made.
Please feel free to reach out if you have any questions.
Can practice managers and owners use an admin on their email? Can anyone share an email account?
Listserv accounts are for individual practicioners. They are not to be shared or signed by anyone. This includes any assistants, administrators, office managers, etc.
Can I have more than one listserv account?
No. The listserv is for individual practicioners and all are assigned one account.
What are archived posts?
The listserv has archives that include all postings of every email that have been sent through the listserv since it began in January 2020. All current members have access to this listserv archives at any time.
Since all messages posted are saved, this allows members to come back at any time to search for past posts and topics that may have been deleted in their personal email accounts. Now members can find the original email post(s) quickly and easily. The “archives” are not labeled as archives, but are labled “messages” that date back to the beginning of the group. Therefore, they create an archive.
How to view the archives?
The archives are viewable once you log in to your gaggle.email account.
Look for to the “Messages” page and this is where all messages have been archived.
At the top of the screen is the search bar.
Type in what you are searching for.
The results will prompt as you type.
Search for keywords, phrases, or emails.
How to view archived attachments?
When logged in and viewing Messages, click the “Files” prompt to the left.
This shows a list of all the attachments from the archives.
Attachments for groups, CEs and templates can be found here.
What’s in the Footer?
The footer is below every listserv post that gives you helpful information and links including how to add new members, how to update payment information, change account info and other helpful notices. Scroll below on any post to find the footer information.
Why no repeated postings for solicitation of fee based services?
The listserv was selected is because it has a searchable archive. Once something is posted, it stays! Therefore, there is no need to repost the same email or offering, because it remains viewable in the archives. If a member has posted to the listserv, it only needs to be done once, unless there are updates to the posting. Again, this is because everything that posted is viewable at any time. This is a policy to curb repeated postings of the same thing, because we have the archives for members to search for what they are looking for. Repeated postings are okay if there are changes to past posts.
May I make repeated posts where there is no response?
Repeating a post in search of a client referral due to lack of a response is okay. Repeating a post for a no fee consult group, or similar types of posts where there has not been any response is also okay.
What is the advertising policy?
Advertising is allowed for the following:
- New members introducing themselves and their practice.
- Office rentals or sublets.
- Therapeutic groups geared toward clients.
- Legislation pertaining to stakeholders in the field.
- Training opportunities for clinicians that have approved CEU status from their licensing board. CEUs must not be pending and must be available with no extra fees required.
- Peer led groups for consultation, supervision or support (Could be CEU’s, process for your personal growth as a therapist, supervisor consultation group, etc).
- Job openings for clinicians.
Advertising is NOT allowed for the following:
- Business building or monitizing of any kind.
- Any type of business unrelated to mental health.
- Books, book signings, website or logo design and creation.
- Blogs, vlogs and podcasts.
- Sales and solicitation of any kind.
- Courses, seminars or retreats that do not qualify for clinician countinuing education or CEUs.
- Client openings.
- Note that advertising guidelines may change over time provided not all forms can be captured here.
- Please contact the listserv owner at owner@
oregoncounselorsandtherapists. com with any questions related to advertising on the listserv.
How to post client referrals?
Client referrals are frequently shared on the listserv. It is our responsibility to keep the information to a minimum to protect clients. Referrals should be treated in the following manner: Referrals should be limited to minimum details about the need and should never include any protected health information. Do not copy and paste what a client states, or forward their email to the listserv, even with client permission. Keep the subject line succinct so other members can decide quickly if they are a potential fit. For example: ISO Male Therapist for Teen, West Side, BCBS
Reply only to the person sending the referral. Only reply to referrals if you meet the requested criteria.
Reply only to the person sending the referral. Only reply to referrals if you meet the requested criteria.
How to respond to client referrals?
Clinicians seeking referrals need information that meet the criteria they request. Please DO NOT respond offering generalized services (unless requested) or multiple clinicians from a clinic. Please only respond if you have a specific referral source as requested.
Who is the listserv volunteer, Paul Cooney?
The listserv has attorney Paul Cooney as a member to assist with legal issues that may arise. This is a benefit to members who may have important legal questions or concerns.
What is the automatic annual renewal policy?
There is an automatic annual renewal for the listserv membership based on your membership renewal date. You’ll receive an email 3 days before your renewal as a reminder. If a credit card is no longer effective, there is a notification you’ll receive at the time of your renewal. If you wish to change your credit card at any time, you can do so in the link in the listserv footer. If there are any requests to change your credit card information, you’ll be contacted directly to collect your information on a confidential and secure basis.
How do I refer a colleague?
The annual fee is $50.00 and a receipt is provided for tax purposes. The listserv has been open to any licensed mental health provider or registered intern or resident. This includes the following providers: LPCs, LMFTs, LCSWs, PhDs, PsyDs, PMHNPs, and MD, DO, ND Psychiatrists.
Please send prospective members to the webpage oregoncounselorsandtherapists.com. New members are added after license verification. There are no unlicensed or unregulated providers on the listserv with the exception of those who were in prior to the change of the licensure policy.